Refund policy
Return & Refund Policy
Returns
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it, unused, undamaged, and in its original packaging. Proof of purchase (such as your order confirmation) is required.
To initiate a return, please contact us at:
If your return request is approved, we will provide instructions on how and where to send your return.
Returns should be sent to:
Man O’ War Press
[INSERT RETURN ADDRESS]
Items returned without first requesting a return will not be accepted.
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or if you received the wrong item, please contact us as soon as possible at:
Please include your order number and photos of the issue so we can evaluate the situation and resolve it as quickly as possible.
Exchanges
We currently do not offer direct exchanges.
If you would like a replacement or a different item, please request a return for the original item and place a new order.
European Union 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving the product, without providing a reason.
To exercise this right, you must notify us within the 14-day period by contacting:
The product must be returned unused, undamaged, and in its original packaging, together with proof of purchase.
Unless the item arrived damaged or incorrect, return shipping costs are the responsibility of the customer.
Pre-Orders
Some products may be offered as pre-orders.
When placing a pre-order, payment is taken at the time of purchase in order to reserve your copy. The product will be shipped once the initial production or print run has been completed.
Estimated shipping timeframes for pre-orders will be clearly stated on the product page.
If you wish to cancel a pre-order before it has shipped, please contact us at info@manowar.co
Once a pre-order has been shipped, the standard return policy applies.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or payment provider to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping costs may be required to resend the order.
Contact
If you have any questions regarding returns or refunds, please contact us at: